Part-Time Visitor Information Specialist

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WILLIAMSON COUNTY CONVENTION & VISITORS BUREAU (WCCVB)

Job title Visitor Information Specialist 

FLSA Classification Non-Exempt 

Reports to Visitor Services Manager  

Date August 2021 

**To apply, please email Shannon at shannon.scott@visitfranklin.com **

JOB DESCRIPTION 

Summary/Objective  

The part time visitor information specialist is responsible for welcoming visitors into the WCCVB  Visitor Center and providing helpful trip suggestions. The information specialist is expected to  warmly greet visitors, listen to their questions and needs and respond with helpful information.  The information specialist is also expected to assist visitors with the purchase of Franklin merchandise.  

Essential functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform  these essential functions. 

  • Recommend attractions, hotels, restaurants, and/or activities to visitors using the  WCCVB “rule of three”. 
  • Enhance the visitor experience by asking questions and recommending additional options during their visit.
  • Maintain records of visitation numbers and visitor data as requested.
  • Assist visitor with the purchase of Franklin/Williamson County merchandise using the Point of Sale (POS) system, which includes performing sales and register transactions.
  • Attend quarterly staff meetings
  • Visit area attractions and sites to build relationships, learn about the attraction and request the latest information to make available in the visitor center.
  • Track and restock merchandise and brochure inventory as needed.
  • Staff events such as Franklin’s downtown Art Scene.
  • Maintain a clean and tidy Visitor Center.

Competencies 

  • Must have the ability to listen to visitors with the purpose of understanding their needs. Must have the ability to listen to coworkers for the purpose of completing required job duties correctly and in a timely manner.  
  • Excellent verbal and written communication skills that can be adjusted to suit the audience with the ability to clearly and succinctly convey information.
  • Working knowledge of MAC platform and applicable software (Internet, Microsoft Word, Excel, and Square a plus).
  • Basic knowledge of social media platforms including, but not limited to, Facebook, Twitter, and Instagram.
  • Possess a valid Driver’s License. 

Supervisory responsibilities 

  • Being a keyholder for the Visitor Center to open and close. 
  • Using a POS system and handling cash/credit card sales. 
  • Taking deposits to the bank.  

Work environment 

  • This job operates within a retail space in downtown Franklin, TN.
  • Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
  • The noise level in the work environment is usually quiet to moderate.

Physical demands 

  • Able to lift and carry loads up to 35lbs.

Position Type/Expected Hours of work 

  • This is a part-time, position averaging 12-19 hours per week, but never more than 1000  hours in a calendar year. 
  • Typical hours of operation are Monday through Sunday, 9 a.m. to 6 p.m., but hours  fluctuate slightly on a seasonal basis. 
  • Weekend availability is required 

Travel required 

  • Training will involve visiting local attractions within Williamson County.

Required education and experience 

  • Education or experience in customer service-related field of work is preferred.

Preferred education and experience 

  • High school degree/diploma preferred.

Affirmative Action/EEO statement  

Williamson County Convention & Visitors Bureau (WCCVB) provides equal employment  opportunities (EEO) to all employees and applicants for employment without regard to race,  color, religion, sex, national origin, age, disability or genetics. In addition to federal law  requirements, WCCVB complies with applicable state and local laws governing  nondiscrimination in employment in every location in which the company has facilities. This  policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Williamson County Convention & Visitors Bureau expressly prohibits any form of workplace  harassment based on race, color, religion, gender, sexual orientation, gender identity or  expression, national origin, age, genetic information, disability, or veteran status. Improper  interference with the ability of Williamson County Convention & Visitors Bureau’s employees to  perform their job duties may result in discipline up to and including discharge. 

Please note this job description is not designed to cover or contain a comprehensive listing of  activities, duties or responsibilities that are required of the employee for this job. Duties,  responsibilities and activities may change at any time with or without notice. 

**To apply, please email Shannon at shannon.scott@visitfranklin.com **