Part-Time Visitor Information Specialist

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WILLIAMSON COUNTY CONVENTION & VISITORS BUREAU (WCCVB)

Job Title: Part-Time Visitor Information Specialist

Supervisor: Visitor Services Manager

Apply by email: megan@visitfranklin.com

Do you hate smiling? Hate talking to people? Hate having fun? Then move along please, this job is not for you.However, if you enjoy customer service and can picture yourself being an expert on all of the awesome things happening in Franklin and Williamson County, TN keep reading!The Williamson County Convention and Visitors Bureau(WCCVB)is looking for a part-time visitor information specialist who will be responsible for welcoming visitors into the WCCVB Visitor Center and providing helpful suggestions for where to stay, what to eat, and things to do. The visitor information specialist will be expected to warmly greet visitors, listen to their questions and needs and respond with helpful information. The ideal candidate would be customer-service oriented, possess excellent verbal and written communication skills, and have an interest in getting to know tourist attractions around Williamson County to share with visitors. Sound interesting? Then read below for the “official description.”

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Follow the WCCVB “rule of three” when asked to recommend an attraction, hotel, restaurant, or activity by always offering the visitor three options by name.

Enhance the visitor experience by asking questions and recommending additional options during their visit.

Maintain records of visitationnumbers and visitor data as requested.

Maintain a clean and tidy Visitor Center.

Assist visitor with the purchase of Franklin/Williamson County merchandise using the Point of Sale (POS) system, which includes performing sales and register transactions.

Must be able to attend quarterly staff meetings and monthly off-site partner training.

Must visit area attractions and sites to build relationships, learn about the attraction and request the latest information to make available in the visitor center.

This position description is not intended to be all-inclusive. An employee will also perform other reasonably related job responsibilities as assigned by the Visitor Services Manager and/or Director of Business Development. The WCCVB reserves the right to revise or change job duties as need arises. The position description does not constitute a written or
implied contract of employment.

EDUCATION AND EXPERIENCE

High school degree/diploma preferred. Education or experience in customer service related field of work.

QUALIFICATION REQUIREMENTS

Must have the ability to work some weekends and evenings. Must have the ability to listen to visitors with the purpose of understanding their needs. Must have the ability to listen to coworkers for the purpose of completing required job duties correctly and in a timely manner. Excellent verbal and written communication skills that can be adjusted to suit the audience with the ability to clearly and succinctly convey informationWorking knowledge of MAC platform and applicable software (Internet, Microsoft Word, Excel, and Outlook). Basic knowledge of social media platforms including, but not limited to Facebook, Twitter, and Instagram. Possess a valid Tennessee Driver’s License. Able to lift and carry loadsup to 35lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Williamson County Convention & Visitors Bureau provides equal employment opportunities (EEO) to all employees and applicants for employmentwithout regard to race, color, religion, sex, national origin, age, disability,or genetics. In addition to federal law requirements, Williamson County Convention & Visitors Bureau complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,and training.

Williamson County Convention & Visitors Bureau expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, genderidentity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Williamson County Convention & Visitors Bureau’s employees to perform their job duties may result in discipline up to and including discharge.