COVID-19 FAQs

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Updated December 3

What is Visit Franklin’s message for travelers?

We are ready to welcome you back to Franklin and all the communities of Williamson County, safely. While the state of Tennessee is still in a continued state of emergency, as declared by Tennessee Governor Bill Lee, travelers to the area can again experience many of the things that make Franklin world-famous. During this period, retail locations and restaurant dining rooms are operating at full occupancy but appropriate social distancing will be highly encouraged and employees and customers will be required to wear masks unless actively eating. The state of Tennessee has adopted a set of safety guidelines known as the Tennessee Pledge, and you will find signage about this at all shops, restaurants, and attractions showing you their willingness to welcome you back safely. Locally, Franklin and all communities of Williamson County are required to wear a mask and/or cloth face covering while in public where social distance can not be maintained.

Is it safe to travel to Franklin/Williamson County?

That is a personal decision based on your individual comfort level. The state of Tennessee is currently in a declared state of emergency and locally the use of masks or face coverings while in public and maintaining social distance is required. The state has adopted a set of safety recommendations called The Tennessee Pledge that area businesses are following. Visit Franklin expects all travelers to adhere to the local requirements to wear a mask for the well being and safety of everyone, and area hotels, restaurants, shops, and attractions have committed to the guidance in the Tennessee Pledge to provide a safe, socially distanced environment. 

Do I have to wear a mask? 

Yes, in Franklin and all communities of Williamson County it is mandated by local officials that a mask and/or cloth face covering must be worn at all times while in public spaces and proper social distance can note be maintained. This includes inside area shops and restaurants with the exception of when you are actively eating or drinking.

Do the confirmed cases in Tennessee include Williamson County?

Yes. There have been 12,090 confirmed cases in Williamson County, Tennessee, with 1,077 of those being currently active cases.

Can I host an outdoor youth sports tournament in Williamson County?

Yes, there are currently no mandated restrictions on group or gathering size. However, it is encouraged to have an approved safety plan is in place for the entire tournament and all teams, spectators, and staff must adhere to local requirements for wearing masks and maintaining social distancing when possible.

Can I have spectators at a youth sports tournament or event in Williamson County?

Yes, there are currently no mandated restrictions on group or gathering size. However, it is encouraged to have an approved safety plan is in place for the entire tournament and all teams, spectators, and staff must adhere to local requirements for wearing masks and maintaining social distancing when possible.

What is the impact on the tourism industry in Franklin/Williamson County?

To this point, there have been 409 conferences and events canceled in Williamson County as a direct result of COVID-19 concerns, equating to over 24,300 hotel room nights.

Are there any projections on the future impacts on the tourism industry?

No, there is no data currently available that allows us to project with any certainty, and the fluid progression of COVID-19 adds yet greater complexity.

Are there any closures of note for visitors to Franklin/Williamson County?

Yes. Most places are open however some entertainment-based businesses and larger, close-contact attractions remain closed. Hotels and most types of tourism businesses are open. Retail locations and restaurants are open at full capacity while enacting social distancing but it is advised to check the business or restaurant’s individual website before arriving for the most up-to-date information. 

What are the best resources for those in the hospitality & travel industry?

Visit Franklin has compiled a number of resources for hospitality and travel industry partners that can be found here.

The federal government has issued travel advisories for several foreign countries with known COVID-19 outbreaks. Those updates can be found at:

The U.S. Department of State Travel Advisories
Centers for Disease Control Travel Notices

What are the best public health resources for Franklin/Williamson County?

The following resources can be useful for travelers or locals:

Latest status/updates on COVID-19 in Williamson County

Latest status/updates on COVID-19 in Tennessee

The Tennessee Department of Health has also created an information hotline that is available from 10 a.m. to 10 p.m. central daily: 1-877-857-2945

The Williamson County Emergency Management has launched a coronavirus information line you can call for information regarding resources for individuals, families, and businesses, rumor mitigation, and city and county public information from 9 a.m. – 4 p.m., Monday through Friday at (615-595-4880.

The Williamson County Emergency Management has launched a text alert system for Williamson County specific updates related to COVID-19. Text keyword “WCCOVID” to 888-777.