Join Our Team

Job Title: Information Specialist

Job Type: Part-time, non-exempt

To Apply: Email resume@visitfranklin.com with the subject line “Information Specialist”

WHO WE ARE

The Williamson County Convention & Visitors Bureau, known most commonly by its brand name, Visit Franklin, is the official destination marketing organization for all the communities of Williamson County, Tennessee. That means it is our job to share everything that is incredible about our community with the world! By doing so those leisure travelers, groups, conventions, and business travelers to Williamson County enhance the economic prosperity of the entire county through increased travel-related spending. We attract millions of visitors per year, and because of that, the hospitality industry contributes over $1 billion dollars of positive economic impact to the community.

WHY WORK HERE

The core values of our organization are simple: collaborate, innovate, integrity, and enthusiasm. This means we appreciate varied perspectives, approach ideas with an open mind and support and celebrate each other’s successes. We are transparent, authentic, and accessible. We get excited about exploring new ideas, we ask questions, learn, and try new things. We are passionate about our community, its residents, and the impact of the work we do.  

JOB DESCRIPTION

Summary

The Information Specialist role is a part-time position in the WCCVB Visitor Center who is friendly, engaging, hospitable, and greets our local and non-local guests with a welcoming smile. The Information Specialist is responsible for providing helpful trip suggestions, including places to shop and dine. This role is expected to listen to
guests and answer any questions and anticipate any needs with helpful information. Excellent customer service is provided to all our guests.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Recommend attractions, hotels, restaurants, and/or activities to visitors using the WCCVB “rule of three.”
• Enhance the visitor experience by asking questions and recommending additional options during their visit.
• Maintain records of visitation numbers and visitor data as requested. 
• Assist visitors with the purchase of Franklin/Williamson County merchandise using the Point of Sale (POS) system, which includes performing register transactions.
• Attend quarterly staff meetings.
• Visit area attractions and sites to build relationships, learn about the attractions, and request the latest information to make available in the Visitor Center.
• Track and restock merchandise and brochure inventory as needed.
• Staff events such as Franklin’s downtown Art Scene.
• Maintain a clean and tidy Visitor Center.

Competencies

• Must have the ability to listen to visitors with the purpose of understanding their needs.
• Must have the ability to listen to coworkers for the purpose of completing required job duties correctly and in a timely manner.
• Excellent verbal and written communication skills that can be adjusted to suit
  the audience with the ability to convey information clearly and effectively.

Supervisory Responsibilities

• N/A

Work Environment

• This job operates in a professional, retail environment in downtown Franklin, Tennessee.
• Handles cash and credit card sales transactions.

Physical Demands

• Able to lift brochures and retail shop products and displays up to 40 lbs.
• Able to navigate stairs daily. (Reasonable accommodations may be made)

Position Type / Expected Hours of Work

• This is a part-time position averaging 12-19 hours per week but not more than 1,000 hours in a calendar year.
• Typical hours of operation are Monday through Sunday, 9 a.m. to 5 p.m. Hours may fluctuate slightly on a seasonal basis.
• Weekend availability is required (schedule may be Saturday and Sunday only).

Travel Required

• Travel and training will involve visiting local attractions within Williamson County.

Preferred Education & Experience

• Education or experience in customer service-related field of work.
• High school degree/diploma.

Affirmative Action / EEO Statement

Williamson County Convention & Visitors Bureau provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Williamson County Convention & Visitors Bureau takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

In addition to federal law requirements, Williamson County Convention & Visitors Bureau complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Williamson County Convention & Visitors Bureau expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, age, national origin, genetic information, disability, or veteran status. Improper interference with the ability of Williamson County Convention & Visitors Bureau’s employees to perform their job duties may result in discipline up to and including discharge.