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CURRENT Job Openings
Office Coordinator
Job title: Part-Time Office Coordinator
FLSA Classification: Non-Exempt
Department: Finance & Administration
Reports to: Operations Manager
To Apply: Email résumé and cover letter to resume@visitfranklin.com with the subject line “Part-Time Office Coordinator”
Deadline to Apply: July 18, 2025
JOB DESCRIPTION
Summary/Objective
The Office Coordinator is the ultimate team player who supports the successful operation of a highly collaborative office environment. This onsite, part-time position reports to the Operations Manager while assisting other staff members as needed.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Support all aspects of daily office operations including but not limited to incoming and outgoing mail, phone calls, voicemails, general email inquiries, and office supply orders.
- Support an organized and efficient office environment.
- Facilitate in office meetings including ordering, setup, and cleanup as needed.
- Maintain CVB calendar for staff meetings, staff events, and community events.
- Support Visit Franklin Ambassador Program including registration, scheduled email communication, materials inventory management and reordering, program day preparation and participation.
- Support preparation for meetings including gathering and printing materials such as reports, agendas, presentations, etc.
- Support organizational needs for data entry.
- Support departments with special projects as needed.
- Be professional and welcoming to all clients, board members, vendors, staff, media, visitors, and partners by phone, in person and via email.
- Other duties as assigned by the Operations Manager.
Competencies
- Proactive, helpful, can-do attitude.
- Must possess strong attention to detail, organizational and time management skills.
- Desire to actively be part of an enthusiastic, collaborative team.
- Interest in learning the tourism and hospitality industry and understanding the work of the organization.
- Interest in Williamson County and its unique communities.
- Flexibility to adjust to a dynamic work environment.
- Ability to look for ways to improve and promote quality with accuracy and thoroughness.
- Ability to coordinate multiple concurrent projects and prioritize tasks.
- Strong verbal and written communication skills.
Supervisory Responsibilities
- None.
Work Environment
- This job operates in a professional, open-office environment in downtown Franklin, Tennessee.
Physical Demands
- Able to navigate stairs daily.
- Must be able to travel by car.
Position Type / Expected Hours of Work
This is a part-time in-office position with an anticipated average of 20-25 hours per week. Typical office hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m. Schedule of part-time hours can be flexible within typical operating hours.
Travel Required
- None.
Preferred Education & Experience
- Proficiency with Microsoft Office and Google Suite.
- Working knowledge of office related equipment including copiers, scanners, and personal computers.
Affirmative Action / EEO Statement
Williamson County Convention & Visitors Bureau provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Williamson County Convention & Visitors Bureau takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
In addition to federal law requirements, Williamson County Convention & Visitors Bureau complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Williamson County Convention & Visitors Bureau expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, age, national origin, genetic information, disability, or veteran status. Improper interference with the ability of Williamson County Convention & Visitors Bureau’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Marketing Content Manager
Job Title: Marketing Content Manager
FLSA Classification: Exempt
Department: Marketing and Communications
Reports To: Vice President, Marketing & Communications
To Apply: Email résumé and cover letter to resume@visitfranklin.com with the subject line “Marketing Content Manager”
Deadline to Apply: June 25, 2025
JOB DESCRIPTION
Summary/Objective
The Marketing Content Manager serves as Visit Franklin’s primary writer and owned content developer on the Marketing team. The Marketing Content Manager is responsible for the sourcing, curation, and development of Visit Franklin’s brand-aligned content across departments and across a variety of mediums. This role is integral to the success of the marketing team and will be responsible for translating Visit Franklin’s voice and brand into engaging content. This position will also assist with public relations efforts, focusing on both national and local media efforts.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Serve as an in-house content developer and manager, unifying owned media content across departments and overseeing a content calendar.
- Collaborate across departments on a variety of innovative marketing content projects that serve the entire bureau across departments, including writing for collateral pieces, newsletters, web, and sales platforms.
- Provide Public Relations support, including pitching and pitch follow-up, clipping, local PR efforts, assisting with journalist familiarization tours, reporting, and PR platform updates.
- Meet with tourism partners regularly to proactively seek out stories from across Williamson County to share with leisure and group visitors.
- Manage videography and photography projects and vendors within the context of an annual content plan.
- Manage Visit Franklin’s guest blog writers.
Competencies
- Excellent written and oral communication skills
- Strong organizational skills with attention to detail and the ability to multi-task
- A self-starter who is able to adapt in a fast-paced work environment.
- An enthusiasm for telling the unique stories of Williamson County.
- An outgoing professional who is excited to engage with tourism partners across the county.
- A collaborator who will look to connect the dots between departmental efforts.
Supervisory Responsibilities
- Oversees a variety of vendors, including guest writers, photographers, and videographers.
Work Environment
- This job operates in a professional, open-office environment in downtown Franklin, Tennessee.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift and/or transport/carry up to 25 lbs. and navigate stairs daily.
Position Type / Expected Hours of Work
- This is a full-time position, and typical hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m., with a hybrid option available after three months of employment.
Travel Required
- This position has the opportunity to travel for industry and professional-development conferences two (2) times per year.
Required Education & Experience
- Bachelor’s degree in marketing, communications, advertising, journalism, or related field from an accredited college or university
- 2 + years writing experience and content development for a variety of mediums
- Knowledge of AP Style
Preferred Education & Experience
- Experience managing vendors
- Experience in a fast-paced, deadline-driven environment
- Tourism/hospitality experience
Affirmative Action / EEO Statement
Williamson County Convention & Visitors Bureau provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Williamson County Convention & Visitors Bureau takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
In addition to federal law requirements, Williamson County Convention & Visitors Bureau complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Williamson County Convention & Visitors Bureau expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, age, national origin, genetic information, disability, or veteran status. Improper interference with the ability of Williamson County Convention & Visitors Bureau’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Information Specialist
Job Title: Information Specialist
Job Type: Part-time, non-exempt
To Apply: Email resume@visitfranklin.com with the subject line “Information Specialist”
WHO WE ARE
The Williamson County Convention & Visitors Bureau, known most commonly by its brand name, Visit Franklin, is the official destination marketing organization for all the communities of Williamson County, Tennessee. That means it is our job to share everything that is incredible about our community with the world! By doing so those leisure travelers, groups, conventions, and business travelers to Williamson County enhance the economic prosperity of the entire county through increased travel-related spending. We attract millions of visitors per year, and because of that, the hospitality industry contributes over $1 billion dollars of positive economic impact to the community.
WHY WORK HERE
The core values of our organization are simple: collaborate, innovate, integrity, and enthusiasm. This means we appreciate varied perspectives, approach ideas with an open mind and support and celebrate each other’s successes. We are transparent, authentic, and accessible. We get excited about exploring new ideas, we ask questions, learn, and try new things. We are passionate about our community, its residents, and the impact of the work we do.
JOB DESCRIPTION
Summary
The Information Specialist role is a part-time position in the WCCVB Visitor Center who is friendly, engaging, hospitable, and greets our local and non-local guests with a welcoming smile. The Information Specialist is responsible for providing helpful trip suggestions, including places to shop and dine. This role is expected to listen to
guests and answer any questions and anticipate any needs with helpful information. Excellent customer service is provided to all our guests.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Recommend attractions, hotels, restaurants, and/or activities to visitors using the WCCVB “rule of three.”
- Enhance the visitor experience by asking questions and recommending additional options during their visit.
- Maintain records of visitation numbers and visitor data as requested.
- Assist visitors with the purchase of Franklin/Williamson County merchandise using the Point of Sale (POS) system, which includes performing register transactions.
- Attend quarterly staff meetings.
- Visit area attractions and sites to build relationships, learn about the attractions, and request the latest information to make available in the Visitor Center.
- Track and restock merchandise and brochure inventory as needed.
- Staff events such as Franklin’s downtown Art Scene.
- Maintain a clean and tidy Visitor Center.
Competencies
- Must have the ability to listen to visitors with the purpose of understanding their needs.
- Must have the ability to listen to coworkers for the purpose of completing required job duties correctly and in a timely manner.
- Excellent verbal and written communication skills that can be adjusted to suit
the audience with the ability to convey information clearly and effectively.
Supervisory Responsibilities
- N/A
Work Environment
- This job operates in a professional, retail environment in downtown Franklin, Tennessee.
- Handles cash and credit card sales transactions.
Physical Demands
- Able to lift brochures and retail shop products and displays up to 40 lbs.
- Able to navigate stairs daily. (Reasonable accommodations may be made)
Position Type / Expected Hours of Work
- This is a part-time position averaging 12-19 hours per week but not more than 1,000 hours in a calendar year.
- Typical hours of operation are Monday through Sunday, 9 a.m. to 5 p.m. Hours may fluctuate slightly on a seasonal basis.
- Weekend availability is required (schedule may be Saturday and Sunday only).
Travel Required
- Travel and training will involve visiting local attractions within Williamson County.
Preferred Education & Experience
- Education or experience in customer service-related field of work.
- High school degree/diploma.
Affirmative Action / EEO Statement
Williamson County Convention & Visitors Bureau provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. Williamson County Convention & Visitors Bureau takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
In addition to federal law requirements, Williamson County Convention & Visitors Bureau complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Williamson County Convention & Visitors Bureau expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, pregnancy, age, national origin, genetic information, disability, or veteran status. Improper interference with the ability of Williamson County Convention & Visitors Bureau’s employees to perform their job duties may result in discipline up to and including discharge.
Why Work at Visit Franklin
Visit Franklin is a fantastic place to work—just ask any of our employees! We are located in the heart of Franklin, right on Main Street. We are a close-knit group of passionate, inclusive, energetic, driven people committed to promoting Franklin and all the communities of Williamson County, Tennessee. We genuinely love our community and share it with the world daily.
We are dedicated to high-quality work representing our hospitality and community partners. To accomplish that, we are always on the lookout for bright and energetic people committed to working hard, doing things the right way, and having fun while making a difference in our community.
CULTURE AT Visit Franklin
Travel is supposed to be an experience of wonder, excitement, and exploration of new things.
The culture at Visit Franklin is very much the same. There are lots of personalities, lots of individual talents, lots of experimentation, and lots of creativity that come together in incredible ways here. We believe that at Visit Franklin, everyone has something valuable to contribute and focus our efforts on being a productive, respectful, positive, and progressive group while still having fun and supporting each other along the way. When it comes to good ideas, titles don’t mean much to us. All are welcome to be part of the process, and together we share our community with the world.
The Visit Franklin culture is unique…and that’s why our employees love it here.