Terms & Conditions and Privacy Policy

Effective Date: April 16, 2024

Terms Of Use & Privacy Policy

This document describes the Williamson County Convention & Visitors Bureau (hereafter referred to as WCCVB) policy regarding personal information, site security, communication and site usage of VisitFranklin.com and all other sites operated by the WCCVB. Use of the website signifies your agreement to the terms and conditions of use set forth in this document. If you do not agree to these terms, you may not access or otherwise use this website.

Collection of Personal Information

We at the WCCVB respect your privacy. On occasion, we ask for personal data collected directly from you on this website, which may include first and last name, address, email address, and phone number. This may be collected through a submission form, during registration, while making a reservation, or when contacting us with questions. The information is used to fulfill requests such as sending brochures by mail, to use special features of the site such as the media gallery, or to contact you regarding your request. By voluntarily providing personal information, you are consenting to the collection and use of your personal information in accordance with the terms of this Privacy Policy.

You may choose not to use any service that requires the use of your personal information in a manner not described in this Privacy Policy. Your use of VisitFranklin.com, or any other WCCVB online services will be considered as your consent to the use of your personal information in the way described.

As a matter of policy, your email address and phone number will not be sold, rented, or shared with any other business or organization. Users that have checked one of our email request buttons opting to receive communications from us, may, from time to time, receive travel information, updates about new website features, and other information relating to Franklin and Williamson County, Tennessee. If you wish to be removed from our newsletter lists, click on the unsubscribe link. If you provide your phone number, you agree to receive SMS from Visit Franklin regarding your contact submission and can unsubscribe at any time by replying "STOP."

Information Collected from Your Device

Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information Collected from Our Partners

We may collect personal information about you from our third-party partners and combine it with other information that we collect. Personal information we collect from our partners may include, for example, your demographic information and geographic location.

Meeting and Tour Planners

Information provided by meeting planners and other travel professionals is reviewed by WCCVB staff to follow up on requests and develop future business. Events booked in Franklin and Williamson County, Tennessee, could be displayed on the WCCVB Convention Calendar unless that event is specifically marked confidential. If a meeting is confidential it is our policy not to list it on any distributed information. The WCCVB also uses the provided information for internal purposes such as email and phone contact.

Security of Personal Information

We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the internet can be guaranteed to be one hundred percent secure. So while we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email. We have no way of protecting that information until it reaches us. Once received, we maintain physical, electronic, and procedural safeguards to protect your personal information.

We may disclose information, including non-public personal information, in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with the legal process such as, but not limited to, situations when we are required to do so by federal, state or local laws and regulations or when we receive a subpoena or are ordered by a court to do so; (b) protect and defend our rights; or (c) act to protect the interests of our users or others. Additionally, we may, without notice to you, provide aggregate statistics about web traffic by visitors to the website(s), such as volume, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personal information.

Transmission of Information

All personal data provided to the WCCVB online will be handled in accordance with the Terms of Use. You are prohibited from posting or transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

Third-Party Links

VisitFranklin.com may contain links to other sites, including those of our business partners. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites and those other sites have not agreed to our privacy policy. Visit those sites for information regarding their privacy policy prior to providing personal information.

The links we provide on VisitFranklin.com are there for your reference and convenience. We do not control any of these websites, nor are we responsible for their content. The WCCVB does not imply any endorsement of the material on such websites or any association with their operators by including these links on VisitFranklin.com. If you decide to access any of these websites you do so entirely at your own risk and you should be aware that upon using these links you will leave VisitFranklin.com.

Modification of Terms and Conditions

WCCVB reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement, in whole or in part, at any time. Modification of changes in the Agreement will be posted on the website. WCCVB may change, suspend or discontinue any aspect of the website at any time, including the availability of any website feature, database, or content. WCCVB may also impose limits on certain features and services or restrict your access to parts or all of the website without notice or liability. By using this website you agree to be bound by any such revisions and should therefore periodically visit this page to determine the current terms of use to which you are bound.

Social Media Comments

Engaging in online conversations about the WCCVB, Williamson County, and #FranklinTN are an absolute joy for the entire WCCVB team. As we look to tell this great community’s story we reserve the right to delete, ban, and block any user who posts potentially harmful, rude, or outright hateful speech in any online comment or forum. It’s our goal to create spaces for and sponsor thoughtful conversation considerate of all points of view inclusive of every person, place and thing which make this community wonderful.

If you have questions about our privacy policy, email info@visitfranklin.com or write to:

Williamson County Convention & Visitors Bureau

Attn: Website Manager
400 Main Street, Suite 200
Franklin, Tennessee 37064